1. Contents
  2. Guides
  3. Orders
  4. Reporting status back

Reporting status back

Your customer sees in the shop only what the shop knows. This page takes the state from TRADElube back there: paid, shipped, completed. The route has three parts, the status on the order, its mapping on the channel, and the task that uploads it.

Prerequisites

Step by step

  1. Keep the state on the order. By hand that happens in the Common section: Order Status, Payment Status and Shipping Status do not run in step and are set individually. Where your ERP system is connected, it maintains the state by itself. Which action does that is on your system's page under channels and tasks.

  2. Check the mapping on the channel. In the Order Status tab of the mappings the shop's value is on the outside and your entry on the inside. Every status that is to be reported back needs its partner there. Systems that also accept payment and shipping status carry tabs of their own for them.

  3. Let the task run. Orders Status Upload transfers the state of released orders at the interval of the Performance field. The Age of Orders to Sync field limits how far back it reaches. What your system accepts, only the order status or payment and shipping status as well, is on its page.

Checking the result

  • In the traces one transfer of the task is listed per reported order.
  • In the shop the transaction carries the new state, and your customer sees it in their account.
  • If the state in the shop stays old, check in this order: the order's release, the status mapping, the task's time window.

Frequent pitfalls

  • Only released orders report back. It is the same release as for the handover to the ERP system: without the Released tick no status goes out in step 3, and no error arises from it.
  • Not every system knows your three statuses. Some shops carry only one transaction status per order. What arrives there out of the order, payment and shipping status from step 1 is on your system's page.
  • An old order is no longer touched. Once it lies outside Age of Orders to Sync, the task from step 3 no longer reports it. If you need to report late, widen the field temporarily.

Further reading